Front of House - Check In & Out

Like Front of House Arrivals the check in & out functions will return search results when performing a search either by entering text in the search field or scanning a barcode or QR code. You can click on the result card(s) to perform the check in or out operation.

If you try to check a person in who is already checked in, you will be prompted that they are already marked as checked in and asked if you want to override and check them in again using the current date and time. Likewise, if you try to check a person out who is not checked in, you will be prompted that they are not checked in and asked if you want to override and check them out using the current date and time.

If 0 or more than 1 result is found, an error will be returned indicating that the check in or out operation could not be performed.

Use Case

These check in and out functions are primarily tailored around quickly checking people into and out of venues where it is not necessary to know any details about the people other than that they do or do not have a ticket for the event.

Venues & Entrances/Exits

You can select which venue you are checking people into and out of as well as the gate (where a venue has multiple gates).

To change which gate you are checking people in and out of, select the cog icon from the navigation bar at the bottom and then use to 'Gate' dropdown to select the gate you want to use.

TIP

You can create and manage the available gates gates for venues from the event management backend.

Reset Venue Check-ins

This function allows you to reset the check in status of all tickets for a venue. This is useful if you need to clear the venue of all attendees and start again.

You can reset all check-ins for a venue by selecting the cog icon from the navigation bar at the bottom of the page and clicking the 'Reset' button.

Warning

Double check that you are resetting the correct venue as this action cannot be undone.

Currently Checked In

The currently checked in section will display a list of all people who are currently checked in at the venue you are currently viewing, indicating the date and time they were marked as checked in.

You can access this by selecting the list icon from the navigation bar at the bottom of the page.